zg99 Privacy Policy

1.1 Registration and Identity Information

When you create an account on zg99, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may register)
• Email address
• Mobile number
• National ID card or passport number (for identity verification and responsible gaming compliance)

1.2 Financial Information

We collect the following information for transaction processing:

• bKash, Nagad, Rocket, or Upay account number
• Transaction amount and history
• Deposit and withdrawal records

We never store complete payment PINs or passwords. All financial information is stored in encrypted form.

1.3 Usage and Technical Information

The following information may be collected automatically while you use our platform:

• IP address and device information
• Browser type and operating system
• Time of access to the platform and session duration
• Gaming history and preferred game categories
• Data obtained from cookies and similar tracking technologies

2.1 Service Delivery and Operations

Your collected information is used for the following purposes:

• Creating and managing your account
• Processing deposit and withdrawal transactions
• Providing uninterrupted gaming services
• Providing customer support (via live chat and email)
• Sending bonuses, rewards, and promotional offers

2.2 Security and Legal Compliance

• Detecting and preventing fraudulent activity
• Verifying account identity (KYC process)
• Meeting legal obligations for anti-money laundering (AML) compliance
• Monitoring security to prevent unauthorized access
• Restricting access for those under 21 years of age

2.3 Service Improvement and Analysis

We analyze your usage patterns to improve the platform experience. This information is analyzed in fully anonymized form and no personal identity is revealed.

3.1 Disclosure of Information to Third Parties

zg99 never sells your personal information. However, information may be shared in the following limited circumstances:

• With authorized payment partners such as bKash, Nagad, Rocket, or Upay for payment processing (only the information necessary to complete the transaction)
• With game providers (only the information necessary to manage gaming sessions)
• When required to comply with a legal authority's instruction or court order
• To regulatory bodies to assist in fraud investigations

Before sharing information in the above cases, we ensure that the third party follows the same standard of privacy policy.

3.2 Advertising and Marketing

We do not disclose your personally identifiable information to any advertisers or marketing companies. Our own promotional communications are sent only to your registered email or within the service.

4.1 Technical Protection

zg99 uses industry-standard security measures to keep your data secure:

• 256-bit SSL (Secure Sockets Layer) encryption — all data transmissions are encrypted
• Sensitive information stored in the database remains in encrypted form
• Firewall and intrusion detection systems are active around the clock
• Regular security audits and vulnerability assessments are conducted
• Real-time monitoring for suspicious activity

4.2 Access Controls

Your personal information can only be viewed by authorized personnel, and only to the extent necessary for service delivery. We follow the Principle of Least Privilege.

4.3 Password and Account Security

Your role is also important for the security of your account. We recommend:

• Use a strong and unique password
• Do not share your password with anyone
• If you notice any suspicious activity, notify our support team immediately
• Log out of your account after logging in on a public device

5.1 Retention Policy

We retain your personal information only for as long as it is necessary:

• For active accounts: information is retained for as long as the account remains active
• For closed accounts: may be retained for a specified period to meet legal and regulatory requirements
• Transaction records: for the period required under financial regulations
• Security logs: retained for a short period for system protection

Once the retention period ends, we securely delete or anonymize your information.

6.1 Right of Access to Information

You have the following rights regarding your own personal information:

• Right of access: You can find out what information we hold about you
• Right to rectification: You can correct inaccurate or incomplete information
• Right to erasure: You can request that your information be deleted in certain circumstances
• Right to object to processing: You can object to the use of your information for specific purposes
• Right to data portability: You can request a copy of your data

6.2 Opting Out of Marketing Communications

You can stop receiving our promotional emails or notifications at any time. To do so, contact our support team. However, essential service-related communications (transaction confirmations, security alerts) cannot be turned off.

7.1 What Are Cookies and Why Are They Used

Cookies are small text files that our website stores on your device. zg99 uses cookies for the following purposes:

• Essential cookies: Maintaining login sessions and ensuring the basic functionality of the platform
• Functionality cookies: Remembering your preferences and settings
• Analytics cookies: Understanding and improving platform usage (anonymous data)
• Security cookies: Preventing fraudulent activity

You can control cookies by changing your browser settings. However, disabling certain essential cookies may cause some platform features to not work properly.

8.1 Age Verification

zg99 is for individuals aged 21 and above only. We follow a strict age verification process and do not collect or store any information from minors.

If we find that a minor has created an account on our platform, we will immediately close that account and delete the associated information.

9.1 Notice of Changes

We may update this privacy policy at any time. In the case of significant changes, we will:

• Send a notification to your registered email
• Display a notification on the platform
• Update the "Last Updated" date at the top of this page

Your continued use of our platform after a policy change will be considered acceptance of the updated policy.

9.2 Relationship with Other Policies

This privacy policy complements our Terms and Conditions and Responsible Gaming Policy. Read together, these documents provide a clear understanding of the complete rules for using our platform.